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Repairs

Repairs & Maintenance

We aim to deliver a high standard of maintenance and repairs. Repairs procedures have been developed to ensure that repairs are carried out to a good standard, at a reasonable cost and within target timescales. When carrying out repairs we will work to cause the minimum inconvenience and nuisance as is reasonable in the circumstances.

Repairs will be carried out either by Govan HOME Team (the Association’s repairs and maintenance subsidiary) or by contractors from our approved contractors list.

You can report a common repair at your property by using the Reporting Tool.

You can also report repairs via the Associations office at 35 McKechnie Street, Glasgow, G51 3AQ; by writing to us; by telephone on 0141 440 0308 (selecting option 1 for repairs); or by visiting the office during opening hours. Please note that opening hours are 09:00 to 17:00 Monday, Tuesday and Thursday; 08.30 to 12.30 on Wednesday; and 08.30 to 16.30 on Friday (except public holidays).

Do not use the reporting tool or email to report emergency repairs. Instead, please call the Association.

If the office is closed and you need to report an emergency repair, please contact our out of hours contractor on 0800 595 595.

Please note that if you report a non-emergency repair out of hours, the call out fee will be recharged to owners. Equally, if you report a non-communal repair out of hours, the call out fee will be recharged to you in full.

Emergency common repairs includes any common repair that is required to avoid serious damage to the building or is a risk to health and safety.

Examples of the type of common repairs that are considered emergencies are:

  • A burst water pipe
  • Blocked drains or pipes with sewage leaking out
  • Dangerous masonry, loose slates, chimney heads, etc.

If your building has communal heating that breaks down when the office is closed, please contact JAMES FREW Ltd on 01294 468 113.

If your building has a lift which breaks down when the office is closed, please contact KONE on 0800 6520692.

Govan HOME Team

Building the Future, Preserving the Past

In May 2017, Govan Housing Association Limited set up a repairs and maintenance subsidiary, Govan HOME Team C.I.C (Community Interest Company), to assist in the delivery of planned and cyclical maintenance, reactive repairs, estate management and landscaping programmes. The development of the Govan HOME Team subsidiary will enhance and compliment the factoring service provided by the Association.

Govan HOME team will operate at an arms-length of the Association, but remains ultimately accountable to the Govan Housing Association management committee, as the parent company.

The Govan HOME Team has its own strategy, aims, and objectives, as well as its own board of management.

Govan HOME Team are serious about turning their vision into reality and providing excellent quality repairs, maintenance and environmental services that make a positive impact on people and communities. This focus really signals the future direction of the Govan Housing Association Group, one that is genuine about customer service, which is committed to ensuring the residents get the best possible deal and the highest quality products, and most importantly ensures that we provide an exceptional service that puts our residents and the wider community central to everything we do.

Visit Govan HOME Team Website

Our Contractors

In addition to our repairs and maintenance subsidiary, we also operate a list of approved contractors. We ensure the contractors on our list are highly qualified and have all the necessary health and safety and insurance certificates. We carryout periodic tendering exercises to ensure contractors provide value for money, as well as a high quality service.

Out with office hours, we provide access to our out of hour’s contractor, who can assist with any emergencies that arise.